Mid-Century Modern Teak Outdoor Lounge Chair

You may request a return or exchange from Fovter within 30 calendar days of receiving your order. Requests may concern furniture that arrived damaged or defective, or non-defective products returned for a change of mind, personal preference, or another non-quality-related reason.

Fovter Furniture INC reviews and verifies all return, exchange, refund, replacement, and other after-sales requests before giving final approval. Decisions take account of the circumstances described in this policy and applicable law.

1. Conditions for Returning an Item

A return or exchange must satisfy each of these conditions:

• The item remains in the condition in which it was received.
• There has been no use or wear, and the item has not been assembled or installed where applicable.
• The original labels, tags, and accessories are intact.
• The item is returned in its original packaging.
• You can provide valid evidence of purchase, such as your receipt or order confirmation.

A request that does not meet these requirements may be declined or approved only in part.

For products made to a customer-approved size, color, finish, or other specification, non-quality-related returns are not available once the final specifications have been confirmed and production has begun. Verified damage, defects, incorrect products, and other quality-related issues are not excluded by this restriction.

2. Requesting Authorization and Sending a Return

Before returning or exchanging an item, contact our support team:

Email: support@fovter.com
Phone: +1 (916) 743-9872

We will review your request. If approved, we will supply the return address, shipping instructions, and procedure to follow.

Returns sent without advance authorization will not be accepted and will not qualify for a refund or exchange.

Use the postal or freight carrier specified in our instructions for an approved return. You are responsible for packaging the item securely to protect it during transportation.

3. When Fovter Is Responsible

Company-responsibility and quality-related cases include:

• Manufacturing defects or a defective product.
• Damage during transportation or present on arrival.
• Delivery of an incorrect item.
• Missing parts or components.
• A significant difference between the furniture received and its published description or specifications.

For an approved return caused by our responsibility, Fovter pays the reasonable return transportation and related handling costs. No return shipping, handling, or restocking fee is charged to the customer.

4. Customer-Related Returns and Restocking Fees

Non-quality-related requests include:

• A change of mind.
• A change in personal preference.
• An order placed incorrectly by the customer.
• Subjective dissatisfaction.
• Unwillingness to wait within the stated estimated delivery period.

These requests require approval and are handled as customer-responsibility returns.

For an approved customer-responsibility return, the customer pays all return shipping costs and a restocking fee equal to 20% of the product purchase price.

For an exchange or replacement requested for a customer-related reason, we will communicate any additional reshipping cost for approval before dispatching the replacement.

The 20% restocking fee applies to approved customer-responsibility returns. It does not apply to approved company-responsibility returns described above.

5. Inspection and Refund Processing

After receiving and inspecting the return, we will inform you in writing whether your refund request is approved or declined.

An approved refund is issued within 7 business days to the payment method originally used.

Your bank or payment provider determines how long the funds take to appear in your account. That additional processing time is outside Fovter's control.

6. Cancelling or Changing an Order

Before Shipment

Both standard and custom orders may be cancelled or changed without charge within 24 hours of purchase.

After the first 24 hours, a standard order can only be cancelled or changed if it has not shipped. An approved request at this stage is subject to the 20% restocking fee.

A custom order cannot be cancelled or changed once its final specifications have been confirmed and production has begun.

After Shipment

Once shipped, an order cannot be cancelled or changed. Any such request will instead be handled as a return under this policy.

7. How Shipment Status Is Determined

We consider an order shipped when both of the following have occurred:

• A tracking number has been generated.
• The tracking information has been updated in the customer's order details.

Within one business day after shipment, we will email a shipping confirmation from support@fovter.com. It will contain the available tracking number and current shipment status.

8. Delivery Estimates

Delivery periods shown at checkout or communicated elsewhere are estimates. They are not binding guarantees unless we expressly confirm a guaranteed delivery date in writing.

Delays involving logistics providers, customs clearance, weather, or other external factors are outside our control.

9. Reviewing and Resolving After-Sales Requests

Cancellations, returns, refunds, replacements, reshipments, missing-item claims, and other disputes are reviewed and verified before Fovter Furniture INC gives final approval.

We determine an appropriate resolution by considering:

• The order and shipment status.
• The product's condition and the nature of the issue.
• The supporting evidence provided.
• Which party is responsible.
• Whether the product can be resold.
• The actual costs incurred.

To the fullest extent allowed by applicable law, customers may not unilaterally require a particular remedy, including an unconditional full refund or a replacement order.

An approved resolution may involve:

1. Troubleshooting or guidance on installation or use.
2. Replacement parts or a partial reshipment.
3. A partial or complete replacement shipment.
4. An exchange or another appropriate solution.
5. A partial refund.
6. A full refund when another remedy is not feasible or reasonable.

A refund is not automatically the first remedy. It may be issued when another appropriate solution is unavailable.

10. Your Consumer Rights

This policy does not affect the rights available to you under applicable United States federal or state consumer-protection laws.

11. Contact Information

Please contact our customer support team if you have questions or need help with this policy.

Company Name: Fovter Furniture INC
Company Filing Number: B20260134655
Registered Business Address: 1401 21ST ST STE R, SACRAMENTO, CA 95811, United States
Email: support@fovter.com
Phone: +1 (916) 743-9872

The registered business address above does not receive returned products. Contact our support team before sending anything back.

Customer Support Hours: Monday–Sunday, 10:00 AM–5:30 PM Pacific Time (PT)
Response Time: We generally respond within one business day.

Fovter Furniture INC delivers to eligible street addresses within the contiguous United States, covering the 48 adjoining states and Washington, D.C. We do not currently offer delivery to destinations outside this area.

1. Where We Deliver

Due to shipping restrictions, delivery is not available to:

• Alaska
• Hawaii
• Puerto Rico
• P.O. Boxes
• APO/FPO military addresses

If you are unsure whether we can deliver to your address, please contact us by email or phone before placing an order.

2. Preparing Your Order

We process orders within 5–10 calendar days after payment has been successfully completed and verified. Processing time is counted from the date the order is placed and payment is verified. An order confirmation email will be sent after payment.

Before shipment begins, you may request changes to your order, including a different color, size, style, product, or delivery address. Please refer to our Return & Exchange Policy for the applicable conditions.

If your order details are changed, the processing period will be calculated from the date the final details are confirmed.

Daily Order Cut-Off

Our order cut-off time is 5:00 PM Pacific Time (PT).

Orders placed before the cut-off begin processing on the same business day. Orders placed after the cut-off begin processing on the next business day.

3. Estimated Shipping and Delivery Time

Because our furniture is large and may involve semi-custom preparation, fulfillment generally includes order confirmation, production, international sea freight, and local last-mile delivery. This process takes longer than standard parcel shipping.

Total delivery time = processing time + transit time.

All delivery estimates below are stated in calendar days.

Delivery timeframes are estimates and may vary because of customs clearance, carrier delays, weather, or other external circumstances beyond our control.

4. Standard Shipping Charges

All eligible orders receive free standard curbside delivery. No additional standard shipping charges apply.

5. Taxes and Customs Duties

Fovter covers all applicable customs duties and taxes. You will not be required to pay additional import fees.

6. Orders Shipped in Multiple Packages

International transportation requirements, customs procedures, or packaging considerations may require your order to be shipped in separate packages.

We will notify you if this applies to your order. There is no additional standard shipping charge for split shipments.

7. Delivery Service and Arrangements

All orders are shipped from China. Our standard service is curbside delivery, with furniture delivered outside your address or to another designated location accessible to the carrier.

Standard delivery does not include moving furniture inside your home or office, assembly, or installation.

If you request delivery beyond curbside or ground level, including inside a home, office, or apartment building, to an elevator area, or upstairs, any additional charges imposed by the carrier are your responsibility.

Please ensure that your delivery location is accessible for large furniture and that someone is available to receive the shipment at the scheduled time.

Delivery Days and Hours

Deliveries normally take place Monday through Sunday, generally between 9:00 AM and 5:00 PM local time.

If no one is available to receive the shipment, it may be left in a safe location or rescheduled for delivery.

Please provide a complete and accurate delivery address to avoid delays or additional fees.

Outer Packaging

Furniture cartons may develop minor scuffs, dents, creases, or tears during long-distance transportation. These marks on the packaging do not necessarily mean that the furniture inside is damaged.

8. Contact and Customer Support

If you have questions about your order or need assistance with delivery, please contact our customer support team.

Company Name: Fovter Furniture INC
Company Filing Number: B20260134655
Registered Business Address: 1401 21ST ST STE R, SACRAMENTO, CA 95811, United States

The registered business address above does not accept returns. Please contact our customer support team before returning any product.

Customer Support Hours:
Monday–Sunday
10:00 AM–5:30 PM Pacific Time (PT)

Email: support@fovter.com
Phone: +1 (916) 743-9872

We generally respond within one business day.